Delivery

Dispatch times may vary from those stated on the website and may also be different for Tailored, bespoke and Boutique products. Please see individual product listings for returns, delivery information and pricing.

For Tailored and Boutique products please check individual products descriptions for dispatch and delivery times and returns policy.

If your item is not in stock, we will place it on back order for you. As soon as the item is in stock we will dispatch it to you immediately. Once the checkout has been completed you are entering a legally binding contract with us and agree to all the terms and conditions mentioned.

We advise that all deliveries should be allowed 28 days to arrive to you, but these are in extenuating circumstances, or force majeure, which are out of our control. 

Returns Policy

Your Cooling Off Period

VivaChoo is committed to providing the best customer service. If you are not completely happy with your purchase and wish to cancel your order, simply return the unused product(s) to the selling Boutique (address found on their dispatch sheet found inside your purchased product or you can contact us) in their original condition and packaging (where applicable) within 14 days of receipt. On receipt of unused products a refund will be processed.

Items returned that do not meet the above criteria will be subject to a 20% restocking charge. Please note it is your responsibility to pay for the item(s) return journey postage.

Please note some items are non-refundable, due to our hygiene policy, and therefore cannot be returned. This also includes any items tailored to you, made to order and bespoke and will be non-refundable due to the nature of the item. Please see individual item descriptions to see if the product is non-refundable.

This does not affect your statutory rights if the item is faulty.

Any products returned that have been stained by any material inflicted on the textile whilst being tried on, or damaged by you on receipt cannot be refunded. The product is your sole responsibility until it reaches our Boutiques. We recommend that you use a service that ensures the safe return of the product.

Faulty Goods

On the rare occasion that a product is received damaged or faulty please contact the Boutique immediately, fill in the RT1 form attached to your invoice and send the items back within 7 days of receipt to the Boutique (address can be found on the Boutique’s page). Upon receipt of the goods we will investigate the issue and arrange for the product to be exchanged, or will provide a full refund.